SLOs and SLIs
SLI and SLOs#
Portal#
Availability#
The proportion of successful requests as measured by the FileTrust-Portal Metrics.
99% of requests are successful.#
Latency#
The proportion of sufficiently fast requests as measured by the FileTrust-Portal Metrics.
90% of requests < 800ms#
99% of request < 1500ms#
Reachability#
Proportion of requests successfully reach SAAS as measured by DataDog synthetic tests.
99.9%#
Mail#
Reachability#
Proportion of requests successfully reach SAAS as measured by DataDog synthetic tests.
99.9%#
Availability#
Proportion of successful requests as measured by the SMTP-Receiver Metrics.
99% of requests are success.#
Latency#
Proportion of mails are delivered sufficiently fast as measured by DataDog metrics.
90% of mail relayed < 30 seconds#
99% of mail relayed < 5 minutes#
Process#
Proportion of mails is successfully delivered as measured by DataDog metrics.