SLOs and SLIs

SLI and SLOs#

Portal#

Availability#

The proportion of successful requests as measured by the FileTrust-Portal Metrics.

99% of requests are successful.#

Latency#

The proportion of sufficiently fast requests as measured by the FileTrust-Portal Metrics.

90% of requests < 800ms#

99% of request < 1500ms#

Reachability#

Proportion of requests successfully reach SAAS as measured by DataDog synthetic tests.

99.9%#

Mail#

Reachability#

Proportion of requests successfully reach SAAS as measured by DataDog synthetic tests.

99.9%#

Availability#

Proportion of successful requests as measured by the SMTP-Receiver Metrics.

99% of requests are success.#

Latency#

Proportion of mails are delivered sufficiently fast as measured by DataDog metrics.

90% of mail relayed < 30 seconds#

99% of mail relayed < 5 minutes#

Process#

Proportion of mails is successfully delivered as measured by DataDog metrics.

99.9% of mails successfully relayed#