Journey to Production

SRE is here to look after products in production making sure all of Glasswall's customers experience the level of service they should expect from any of our products.

Do you need SRE?#

Not every product needs SRE support these are a non-exhaustive list of scenarios where SRE doesn't need to be involved:

  • The product is not a SaaS product like the SDK.
  • The product is an internal tool or system that isn't using by our customers.
  • The product is used by one client in their cloud.

There are times however when SRE should be involved:

  • The product is a SaaS solution.
  • The product is critical for a customer's security.
  • The product requires high uptime and performance.
  • You need support and advice in making the product scalable and highly available.

Levels of support?#

Important

We only provide support once a product is in a stable Viable Product stage.

SRE as with any other service company provides different levels of service to help support your product:

Monitoring System

Gold#

With the gold package, you will receive the following:

  • Weekly 1 hour session till your viable product becomes a product to review your viable product from an SRE perspective to identify any potential issues early on including:

    • Availability.
    • Scalability.
    • Infrastructure guidance.
    • Monitoring including logging formats, the best way to use metrics and alerting.
  • A full PRR - Production readiness review.

  • 24/7 365 On-call support once the product has passed its PRR.

  • First Line support.

Silver#

With the silver package, you will receive the following:

  • Bi-Weekly 1 hour session to review your viable product from an SRE perspective to identify any potential issues early on including:

    • Availability.
    • Scalability.
    • Infrastructure guidance.
    • Monitoring including logging formats, the best way to use metrics and alerting.
  • A full PRR - Production readiness review.

  • Business hours UK 9-5 On-call support.

Bronze#

With the bronze package, you will receive the following:

  • 2 1 hour session to review your viable product from an SRE perspective to identify any potential issues early on including:
    • Availability.
    • Scalability.
    • Infrastructure guidance.
    • Monitoring including logging formats, the best way to use metrics and alerting.

Contact us#

To request a service please email us for a free 30-minute consultancy sre@glasswallsolutions.com

Caution

The SRE team currently has limited capacity so we might not be able to service every request.

Warning

Please check to see if we can support your tech stack before contacting us Supported Tech